AUTOMATION·2025

WhatsApp AI concierge for property leads

Evolution API + LLM that qualifies leads, books viewings, and hands off to agents 24/7.

Client: Nineveh Properties
Industry: Real Estate
Year: 2025
Location: Mosul, Iraq
Stack: Evolution APIClaudeNestJSPostgreSQLBull MQ

Nineveh Properties handles 800+ inbound WhatsApp messages a week across listings in Mosul and Erbil. The agent team was strong, but the cadence — long days, evening enquiries, hot leads going cold — was burning out senior agents and losing real revenue. We built a concierge on Evolution API with a Claude reasoning loop grounded in the live listings database. It speaks Arabic and Kurdish natively, qualifies the basics (budget, area, timeline), and uses the agents' shared calendar to book viewings. Hand-off to a human is one tap, and the transcript is summarised so the agent does not start cold. The project paid back in four months on closed-deal attribution alone.

Challenge

Inbound WhatsApp inquiries were outpacing the agent team after hours, and 31% of qualified leads were going cold before anyone responded.

Solution

A 24/7 WhatsApp concierge built on Evolution API + Claude, grounded in the live listings database. It qualifies budget and area, books viewings against the agents' calendars, and hands off transcripts the moment a human takes over.

Results

Cold-lead rate dropped from 31% to 6%; agents now arrive every morning to a pre-qualified pipeline instead of starting from a list of strangers.

Services involved

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